P O L I C I E S
. . . . R E T U R N S . . . .
I hope everyone adores their new pieces as much as I enjoyed creating them! It's my goal to ensure I have happy returning customers who love wearing and gifting my designs just as much as I do. I strive to provide both excellent product quality as well as customer service so that you'll have nothing but great things to say about j u l e s g r e y! However, because this is a small business and all pieces are made to order, ALL SALES ARE FINAL and I'm only able to accept some exchanges on a case by case basis. Unfortunately any discounted, sale, or wholesale items purchased are FINAL SALE. Custom or personalized pieces will also not be eligible for an exchange, and earrings are not able to be returned either for hygiene safety. Please be sure to read sizing information and check your measurements prior to placing an order. I'm always happy to help answer any sizing questions so that we can determine your proper fit before purchasing!
If for some reason you are still not happy with your order, please contact me at firstname.lastname@example.org within 7 days of delivery so that I can try to help resolve any issues. If an exchange has been approved, a RMA (Returned Merchandise Authorization number) must be obtained before sending back your order as it needs to be included with the returned jewelry. Please note that all shipping costs are nonrefundable, and customer is responsible for the cost of return shipping to complete an approved exchange unless otherwise stated. Approved exchanges will be processed (less original and return shipping costs) for items returned within 14 days of the initial delivery date. Additionally, they MUST meet the following requirements: product must be unworn, undamaged, and still in it's original condition and packaging.
. . . . R E P A I R S . . . .
I aim for perfection and long-lasting quality when carefully creating every piece of j u l e s g r e y jewelry, but in the off chance you're in need of a repair, I want to be the one to fix it for you. I'm happy to offer free repairs for any chain or clasp defects within 30 days of purchase. After 30 days, a $25 fee will apply for repairs and/or replacement of missing parts. Customer is responsible for the cost to ship damaged items and parts back to the studio, and using a trackable method of shipment to confirm studio receipt is highly recommended. Please email me right away at email@example.com so we can work towards a solution and coordinate a timely repair.
Because my designs are often made using unique chains and parts, I might need time to order more or may no longer have access to the original supplies. I'll be able to provide an estimated repair time after receiving and inspecting the damaged jewelry.